Brody-Pennell is excited to announce that we have been awarded the Carrier President’s Award for our eleventh consecutive year! This makes us only one of two dealers nationwide to have earned Carrier’s highest honor every year since the award’s inception. At Brody-Pennell, we strive for excellence in all that we do, and this award from Carrier reflects the hard work and dedication our team strives for each and every day.
About the Carrier President’s Award
Each year, Carrier honors the dealers who go above and beyond with the President’s Award. With this award, Carrier recognizes those dealers who excel in customer satisfaction, expertise, operations, management, and business growth. This is the highest honor that a Carrier dealer can receive, and it is only given to those dealers who have exceeded Carrier’s highest expectations by consistently demonstrating excellence in all areas of business.
Brody-Pennell is now celebrating its eleventh consecutive year as a Carrier President’s Award recipient. As only one of two Carrier dealers in North America to be honored with this distinction every year since the award’s start, we remain committed to providing the very best in home comfort products and services to homeowners living in and around the Los Angeles area.
Brody-Pennell’s Commitment to Customer Satisfaction
Brody-Pennell has always been committed to total customer satisfaction. That is just one of the reasons why we have earned the Carrier President’s Award for an eleventh consecutive year. But it is also what allows us to earn and maintain the distinction as a Carrier Factory Authorized Dealer.
Carrier requires its Factory Authorized Dealers to consistently demonstrate excellence in our operations, including customer service. In order to earn and maintain this distinction, Brody-Pennell does the following:
- We hire NATE-certified technicians who have to pass a series of tough exams as well as participate in extensive factory training to learn how to expertly install, maintain, and repair Carrier equipment.
- Our team recommends specific solutions and products that are tailored to your unique home comfort needs so that you can maintain optimal home comfort throughout the year.
- Our team of experienced HVAC technicians will correct any problem that you have with your heating and cooling system or remove the equipment if you are dissatisfied with any Carrier equipment you have purchased.
- Brody-Pennell also maintains all required licenses, insurance, and liability coverage so that you know you are working with professionals who value your safety.
- We are always asking for customer feedback and responding to questions and concerns in order to ensure that our customer needs are consistently met. Part of maintaining our Carrier Factory Authorized Dealer endorsement requires us to consistently receive exemplary scores in our Carrier-approved customer satisfaction program.
Want to learn more about the Carrier President’s Award and what it means to be a Carrier Factory Authorized Dealer? Please visit Carrier’s website. If you have any questions or would like to learn more about how we might be able to help you stay comfortable in your Los Angeles home, call us today: (310) 836-0606.