We are so enjoying having a warm and comfortable home. Thank you for all your hard work installing our new furnace. Additionally, many thanks for the professionalism and kindness we encountered with each person we met from your company by phone and in person.
Mr. & Mrs. Griffin
Pacific Palisades, CA
I commend all of the staff members with whom I had contact. Generally, service from all kinds of businesses has become poor and deteriorated so much that I just need to commend your company. I have been a customer since 1988 and have always been pleased with the service. With your great service, feel sure that I will remain a loyal customer and will not hesitate to refer othewrs to your company as I have done in the past.
Ms. Jacqueline Gael
Beverly Hills, CA
We were impressed with the professionalism of Brody-Pennell from start to finish on the new heating system project we contracted for our home. We firmly believe in the old saying “you get what you pay for” and Brody-Pennell demonstrated to us that it is an organization, which provides higher quality service and stands behinds it commitments.
Mr. & Mrs. Michael Tarpon
Your company just finished the replacement of our heating and air conditioning system. We are very impressed with the professionalism and respect for our property and us by the seven members of your staff who were assigned to our project. From the first service call and recommendation that we should consider a complete system replacement through the follow-up after installation. The employees gave us far more attention than we expected. We thank each of your team profusely for the excellent service rendered to us.
Cesar from Brody Pennell was amazing. One of the best customer service experiences I’ve had in a long time. Honest,... friendly, professional. I highly recommend. Was able to solve our heating problem efficiently and cost effectively. I wish all customer service experiences could be like this these days. Like a dream.read more
Very glad I found Brody Pennell Heating & Air Conditioning! Very pleased with their services and I'm so grateful to... them to acknowledge our situation! Very promptly and solved our problem in a timely manner. I will use them again.read more
I appreciate when a technician is on-time. Cesar arrived promptly at the time he was supposed to. He worked quickly but... also took the time to sit down and explain how the app and the new system worked with me. This took extra time but he didn't seem to mind. Cesar was a pleasure to work with!read more
Took them 5 days to come back with an estimate to clean dust and mold on a split system. Estimator said $300-$400. They... charged me $95 for the 5 min visit as the tech said he didn’t have the right tools. I waited for them to email an estimate but no responseuntil I called office 4 days later and they came back with $1241 to clean a blower unit. The unit new installed is $1,200?!?! Spoke with Grace - I told her it’s way too expensive. Wouldn’t give me a refund as it’s not our policy. Would only let me leave a message. In the end - Grace said she would refund me but to never call them again and hung up. Tried to talk to her about it but was put on hold and had to leave a message. Called Superior AC and they performed the job same day for $79.read more
I am so grateful to Brody Pennell Heating & Air Conditioning. My air conditioner broke last Sunday. Salvador Hernandez... and Leshon spent the day fixing it on Thursday and now it works better than it ever has! They were professional, friendly, and efficient. Sal told me, "I wanted your air to be fixed before you got home," and it was.Thank you so much! I really appreciate you! I would highly recommend Brody Pennell to anyone who is in need of air conditioning repair.read more
I can only give 5 STARS they definitely deserve 10 STARS!!!If you're not convinced yet to call them for your project,... please continue reading...Brian Steger - who was our main contact, together with his colleagues who did the work, Val and Fernando, are an amazing team! Professionalism, knowledge, punctuality (yes, you read it right, something very hard to achieve with LA the traffic), dedication to get the work done at the highest standards to ensure the client satisfaction and absolutely remarkable customer service. No need to look further, this is the team you need to hire for your project!read more
He came early this morning, as promised, to perform routine maintenance on our system. He was skilled, shared details... with us, was considerate of our home, hardworking and did a great job. We've been Brody Pennell Heating & Air Conditioning for just a year but have confidence in them and recommend them without reservation!!read more
Ernesto was pleasant, courteous and knowledgeable. Though the company canceled the original appt w/o notice, the... reschedule went without a hitch. Ernesto took his time, explained what and why he was doing what he was doing. When he had many opportunities to sell/up-sell me, he was honest, and did not push anything. He gave good advice on what to look for and how to maintain the unit. They would be the first ones I call if I need HVAC work.read more
Experienced, knowledgable, trustworthy and Professional, from the sales visit, pre-walk through with the project... manager to the installation. Brody Pennell replaced an existing 1982 2 ton Day and Night HVAC unit with a new Carrier 3 ton unit. Additionally, they installed new exposed ducting with two additional registers and an additional return to accommodate the larger HVAC unit. I was very impressed with the attention to detail and efforts to meet my needs and expectations. The finished result and look is amazing. When selecting a proposal, I am not necessarily looking for the lowest or cheapest bid. I am more interested in the best quality, value and professional workmanship for a fair reasonable price. Do it once, do it right. The job also required a crane to remove the old HVAC unit and deliver the new unit on the roof 4 floors up. It also required scaffolding inside the condo unit and cutting through the exterior and interior walls to add the new ducting and return.I live in an 1173 square foot condo unit with an upstairs loft space which has a 19' foot ceiling in the main living area. The previous HVAC system did not deliver air to the upper loft area which I frequently use as a guest space. As a result, the upper loft area has always been 10 or more degrees warmer than the main level making it very uncomfortable during the summer months. The entire space is now evenly cooled throughout and very comfortable. The new 3 ton unit works effortlessly to cool the space and runs only a fraction of the time that the previous unit did. Additionally, they made every effort to mitigate and reduce the noise and vibration. I do not hear a sound when it is running and only can tell that it is running when feeling the cool air circulating throughout.I also want to mention that Brody Pennell was the last to service my previous HVAC unit over 10 years ago which was going strong until recently. Once again, Experienced, knowledgable, trustworthy and Professional. Highly Recommended.read more
I'm super happy with the work done in our house AC ,the technician Alex Nah did a great job and he was very... professional and friendly he took his time and explained everything we need it to know and guide us through the process of activating the new thermostat in our phone app,thank you for your great work I definitely would recommend you guys to my family and friends .read more
I found a referral for Brody Pennell on Nextdoor when our A/C broke during a heat wave. They weren't available to help... me at exactly the moment I wanted because they were busy helping their contracted clients, but the service agent I spoke with remembered me and called a day later to let me know he had an opening in his schedule for me. That won me over and now I am a contracted client. They always provide friendly, reliable and honest service. Rene has been our service provider the past two visits and he is always polite and professional. I am happy to recommend them!read more
Super helpful and knowledgeable. Ernie came by to check our HVAC as part of the LADWP AC Optimization program and... helped walk us through everything he was going to do to help us improve our energy costs. Everything works great now, and love the new Nest E!read more
Another great experience with Brody Pennell this morning. I had an appointment for midday but was contacted earlier in... the morning with the opportunity to move the appointment to the morning. I appreciated the chance and had a technician at my door within 30 minutes.I was happy to see a familiar face at the door as the technician had been to our home before and knew the house. He was very kind and pleasant, and knows his job well. He serviced our central heating / air unit quickly and was very conscientious to work cleanly as well.Brody Pennell as a company, as well as there skilled technicians, are simply great!read more
We are longtime customers and continually impressed with BP's excellent communication and customer service, and their... always-awesome technicians who go the extra mile. Alex is totally my hero: patient, thorough, and he fitted us out with a lovely new Nest thermostat just today - right on time for the warmer weather... A+read more
My heater stopped working last month during the cold spell we experienced a couple weeks ago. I called Brody Pennell... whom I've been using to service my a/c/heater unit for the last 20 years. Alex arrived during the scheduled window period and covered his shoes with booties before entering my condo. He determined that my unit just needed some freon. However, Alex went above and beyond while inspecting and adding freon to the compressor which is located on the roof and not easily accessible. I really appreciate the lengths Alex went through to resolve my heating issues and will continue to call upon Brody Pennell whenever I need excellent service.read more
Brody Pennell has been our heating and air conditioning sales and service company for over 10 years. They give... reliable, friendly and honest service. We are very happy to recommend Brody PennellRene Morales is the best service provider. He’s always on time, polite, does a great job and never leaves a mess. Super nice person too!!read more
Alex Nah showed up as scheduled, right on time. He explained the program thouroughly and proceeded to check all our... equipment. He was very professional and knowledgeable. He changed the filter on our unit and charged the refrigerant. Before he left he went over all instructions of operation. He even vacuumed up any mess and left the work area in pristine condition. His work was very commendable and left my wife and myself extremely satisfied! Good luck and thank you Alex, we feel you will have a great future with your company! Thank you.read more
I am the Building Manager of a 25 unit apartment building in Brentwood. We have been using Brody Pennell for the last... few years and have been very satisfied. We have found their work to be consistently good and pricing, based on past experience, to be fair. They handle all emergency problems for us, and in addition, we are on a quarterly maintenance program with them. I have been particularly pleased with the service provided by one of their people, Alex Nah. I ask for Alex to service the account because I find him diligent, knowledgeable, hard working and personable. All these are qualities that my tenants appreciate as much as I do. I definitely expect this relationship to continue. Just had Alex here a couple of days ago and each time here he impresses me more and more with his knowledge and his ability to interact with our tenants. He and the company continue be 5 stars in my book.read more
Alex has been to my home in the past and I'd say that he's extremely competent and pleasant. Earlier today he was here... to instruct me on the Nest thermostats. Some of the settings were not correct and he patiently went through every detail so that I'd be able to confidently use the system both directly and by phone. Some odd things were happening owing to the way the settings had been installed so this was a helpful session that I wish would have been provided when the new thermostats were first installed. Thank you for sending him.read more
I was recommended by a friend of mine who used them before for air-conditioning service repair, they were really quick... and coming out versus some other companies wanted days they were out within hours, first of all they fix the problem for a very low cost they also warned me about a electrical issue that could cause a fire and he was nice enough to fix it the following day for only a service fee call of around less then $100. I would definitely recommend to any 1 looking for honest hvac service in the Beverly Hills area. Fast and dependable service.read more
I would like to take this opportunity to acknowledge the work that Ernesto has done for me at my house. He was... extremely clean and very accommodating, answered all our questions and was extremely pleasant to deal with, thank you very much for your service, you company is very lucky to have you in their staff.read more
Excellent work! All around my experience was old school solid contracting work well done with a pleasurable crew who... were able to solve my challenging AC installation. I did my due diligence in getting multiple quotes - clearly a superior company. Highly recommend.read more
I have used Brody - Pennell twice. The first time was for a rental property and the second time was for my own home. In... the rental property we replaced two units on two levels of a large townhouse. That was almost two years ago. The process was seamless and Ken the Comfort Consultant is very nice to work with. The air conditioners are working beautifully and Brody- Pennell gave us the best bid of the three companies I called for an estimate. So when my husband and I decided it was time to put air-conditioning in our home after living without it for 25 years, I called Ken and I did not bother to call anyone else for an estimate. This company had already earned my trust. It turned out that our furnace and ducts also needed replacement. Ken provided a fair estimate. We did have to wait a bit of time for the appointment with Ken, as well as for the installation appointment. This is because the company is in high demand and they will only send out their highly trained best people. They are worth the wait. The installation people were even compassionate with me as I happened to be going through a very difficult time with my ill dog at the time they were here. I highly recommend this company.read more