Brody-Pennell Celebrates Earning Carrier President’s Award for the Eleventh Consecutive Year

Brody-Pennell is excited to announce that we have been awarded the Carrier President’s Award for our eleventh consecutive year! This makes us only one of two dealers nationwide to have earned Carrier’s highest honor every year since the award’s inception. At Brody-Pennell, we strive for excellence in all that we do, and this award from Carrier reflects the hard work and dedication our team strives for each and every day.

About the Carrier President’s Award

Each year, Carrier honors the dealers who go above and beyond with the President’s Award. With this award, Carrier recognizes those dealers who excel in customer satisfaction, expertise, operations, management, and business growth. This is the highest honor that a Carrier dealer can receive, and it is only given to those dealers who have exceeded Carrier’s highest expectations by consistently demonstrating excellence in all areas of business.

Brody-Pennell is now celebrating its eleventh consecutive year as a Carrier President’s Award recipient. As only one of two Carrier dealers in North America to be honored with this distinction every year since the award’s start, we remain committed to providing the very best in home comfort products and services to homeowners living in and around the Los Angeles area.

Brody-Pennell’s Commitment to Customer Satisfaction

Brody-Pennell has always been committed to total customer satisfaction. That is just one of the reasons why we have earned the Carrier President’s Award for an eleventh consecutive year. But it is also what allows us to earn and maintain the distinction as a Carrier Factory Authorized Dealer.

Carrier requires its Factory Authorized Dealers to consistently demonstrate excellence in our operations, including customer service. In order to earn and maintain this distinction, Brody-Pennell does the following:

  • We hire NATE-certified technicians who have to pass a series of tough exams as well as participate in extensive factory training to learn how to expertly install, maintain, and repair Carrier equipment.
  • Our team recommends specific solutions and products that are tailored to your unique home comfort needs so that you can maintain optimal home comfort throughout the year.
  • Our team of experienced HVAC technicians will correct any problem that you have with your heating and cooling system or remove the equipment if you are dissatisfied with any Carrier equipment you have purchased.
  • Brody-Pennell also maintains all required licenses, insurance, and liability coverage so that you know you are working with professionals who value your safety.
  • We are always asking for customer feedback and responding to questions and concerns in order to ensure that our customer needs are consistently met. Part of maintaining our Carrier Factory Authorized Dealer endorsement requires us to consistently receive exemplary scores in our Carrier-approved customer satisfaction program.

Want to learn more about the Carrier President’s Award and what it means to be a Carrier Factory Authorized Dealer? Please visit Carrier’s website. If you have any questions or would like to learn more about how we might be able to help you stay comfortable in your Los Angeles home, call us today: (310) 836-0606.

Brody Pennell Has Been Awarded The 2015 Russell Sigler Award

 

At Brody Pennell Heating and Air Conditioning, we are most proud of the unwavering professional residential, commercial and industrial HVAC services that we offer at affordable rates to our customers in the Greater Los Angeles, CA area. Our consistency in quality and value, as well as out always professional NATE certified technicians make doing our job a pleasure, though we also put in a lot of hard work

It is because of all of the hard work that we put in, that we are always proud to announce to all of our dedicated returning customers and prospective industrial, commercial and residential HVAC clients when our hard work has garnered us accolades and awards. It is with that, that we would like to announce that Brody Pennell has been awarded the 2015 Russell Sigler Award for Sales Excellence – an honor we have been awarded for 2 straight years!

What Is The Russell Sigler Award?

Awarded via the company Russell Sigler Inc. – in tribute to the company’s founder, Russell Sigler – this award is only offered to HVAC companies that meet their strict criteria for excellence and have established themselves as Carrier Factory Authorized Dealers (CFAD). This award is only offered to the upper 25% of companies that nationally are recognized as factory authorized dealers of Carrier products, and the award is a symbol of honesty, value and professionalism by the technicians and sales associates of the awarded companies.

Russell Sigler has been a legend in the HVAC business for over 64 years, having founded his own HVAC company in 1950, and having the honor to have studied under and worked with the great Dr. Willis Carrier, who we have to thank for the modern air conditioning systems we use today. Dr. Willis Carrier invented modern air conditioning systems in 1908, and both Russell Sigler and the Russell Sigler Award carries on the standards and practices that Dr. Carrier first envisioned in HVAC professionals over a century ago.

What Are The Qualifications For Nomination For This Award?

The Russell Sigler Award aims to award the HVAC contractor company with the highest service, satisfaction and sales records out of all of the companies that qualify for the following:

  • Company Offers Services From and Employs Only Highly Trained NATE Certified Technicians
  • Company Offers 100% Customer Satisfaction Guarantee – That Is Backed By the Carrier Corporation
  • Company Employees and Technicians That Attend Ongoing Training in Business Improvement, Service Training and Sales
  • Company Adheres Strictly to All Guidelines Set Forth In The Areas Of Insurance and Business Practices
  • Company Offers Superior Customer Care and Satisfaction Through Offering Customer Satisfaction Survey Programs

Again, we are very proud to have been nominated for this award and humbly accept it on behalf of all of the hard work and adherence to the standards of this award that has been provided by our employees, and would also like to thank our many customers – without whom acceptance of this award would not be possible. Thank you again, and we have already started this year off in strive to meet the standards for a 3rd year in a row.

Click Here to See All of Our Awards and Accolades

Contact Us Now For The Consistent Service and Customer Care That Helped Us To Win This Award!

310.896.4911